What to Expect at a Specialty Appointment in Springfield
Knowing what you can expect at your first appointment with us will help to make the process pleasant both for you and for your pet.
We ask that clients arrive around 10 minutes before their first appointment with any of our departments in order to take some time to review their pet's medical history with us and fill out any required paperwork.
Meet Your Board-Certified Specialist
One of the members of our specialty departments will review your pet's history and speak with you about their health issues. You will have an opportunity to ask any questions you want and we will be sure to take the time to address them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinary specialist will work with you to determine a treatment plan for your pet. After your visit, we will also contact your primary care veterinarian and provide a detailed written report about your appointment and treatment plan.
Our Pet Care Philosophy
The Regional Veterinary Referral Center is a place where you can go in a time of need and be assured that every effort will be made to make sure that all your needs will be seen to during these difficult times.
Our state-of-the-art diagnostics, coupled with an in-house laboratory and well-trained and dedicated staff, provide the foundation for an extremely effective self-sufficient referral center. We are devoted to providing a caring compassionate environment that treats people and animals with dignity, kindness and respect.
Payment & Financing
At our referral center serving Springfield, Northern Virginia and Washington, DC, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, American Express.
- Are there payment plans available for my pet’s care?
Each of our veterinary departments offers different payment and financing options for our clients such as CareCredit and Scratchpay.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For further hospitalization, diagnostics or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
Each of our departments offers their own payment and financing options including CareCredit and Scratchpay.